Phone Scam: Did you receive a Robo-call claiming to be from CashApp with a recording saying you need to verify your account information
Email and Online Scams -
Have You Received a RoboCall Phone Call?
claiming to be from CashApp, claiming you need to verify your account information
Did you receive a call from a robocaller claiming to be from CashApp, claiming you need to verify your account information?
Did they then instruct you to use their online or phone system to verify your account or something similar?
Well, don't fall for it. It is a scam, and if you call them
back or follow their instructions you will lose money and possibly
your identity! The people behind this know they are violating
Federal laws, like the do-not-call list, spoofing phone numbers and are quite likely to be operating out of another country and looking to steal
your identity and money.
Information about a call claiming to be from CashApp, claiming you need to verify your account information
Cash Support will never ask you to provide your sign-in code, PIN, or other sensitive information like your bank account information. Cash Support will never
require you to send a payment, make a purchase, download any
There are several websites that focus on reports of scam phone calls.
CashApp has a page about scams here.
It is a scam
Don't fall for it. It is a scam. Almost all robocalls are already
illegal. Only robocalls from charities asking for donations, or from political campaigns reminding about an upcoming election, or a political
candidate's bid for office are legal; and even then they cannot try to sell you anything. many Cash App users have been tricked by scammers who
impersonate Cash App employees in texts, phone calls, or social media direct messages. These thieves create phony websites with fake Cash Support
phone numbers, which victims believe are real when they appear in a Google search.
The scammer will use phone numbers that appear to be local to
you. One used in 2022 was from 770-912-5576, which caller id showed as "Jeff Stallings"
What to do
- First block their number. There are now free phone apps that
help to interecpt calls that are know to be coming from
scammers. One that we have found to be very effective is
TrueCaller. It displays any known information about callers as
the calls come in, and alerts you about calls coming from numbers
that others have reported to be scams.
- Don't answer calls from numbers you do not know. If it is
real or important they can and will leave you a message.
-
Report the number to the FTC
If you paid money to a scammer on CashApp,
Report a potential scam payment by following these steps:
- Tap the profile icon in the top right corner
- Tap Support
- Select Report a Payment Issue
- Select the payment and follow the prompts
If the scam is associated with a potential scam account instead of a specific payment, report and block a potential
scam account by following these steps:
- Launch the Cash App and tap on a Customer Avatar to view a profile. You can also search for a profile by entering
a Name, $Cashtag, Phone Number or Email
- Scroll to the bottom of the profile and tap on ‘Report'
or ‘Block'
- Select one of the options and follow next steps
- Additionally, you can reach out to our Cash Support team through https://cash.app/contact
For more help, Contact Cash App Support here.
Recommendations to avoid being scammed on CashApp
- Only send payments to people who you trust
- Verify and double-check all recipient information before sending any payment to confirm you are sending money to the correct person
- Check the other person's profile to help determine if it is the correct person
- Don'
t send money to someone promising something in the future (like free money in return, for example)
Blocking Future Robocalls
There are several ways to block some robocalls (nothing blocks
all of them)
1. Use your cell phone's "auto reject" feature.
2.. Using Apps, lto detect, intercept and block
telemarketers:ke
3. Your cell phone provider, may offer a service
that can help. Unbeliebvably, consumers may have to PAY the
phone companies to stop these junk calls! Tell you congressman
you want legislation to force the phone companies to stop the
telemarketers and roboocalls!
- AT&T offers free call-protection services, including
blocking suspected fraud. They also have a $4-per-month service
that blocks categories of calls that you select, and includes
non-spoofed reverse phone-number lookup.
- Sprint offers a Premium Caller ID for $3 a month that
allows Apple iphone users to automatically reject likely scam
calls. This feature is also supposed to be come for Android
phones soon.
- T-Mobile has a free scam ID and automatic scam-call blocking
free.
- Verizon's has a $3-a-month Caller Name ID service, which is
supposed to automatically send spam numbers to voice mail.
Down the road...
Finally, lawmakers are annoyed enough at the robocalls they are
receiving to take action.
According to the Verge, "FCC will 'take action' in 2019 if
carriers aren't doing enough to fight robocalls. The FCC is just as
fed up with robocalls as the rest of us. " The FCC head Ajit Pai
sent a letter to US mobile providers urging them to deploy an
industry-wide method of combatting the automated nuisance calls or
face new rules. "By this time next year, I expect that consumers
will begin to see this on their phones," Pai said in this press release.
More information
News stories:
- Troubleshooters: Beware of scams and mistakes
involving Cash App -
ABC Action News, By Nydia Han and Heather Grubola, Tuesday, May 18, 2021
- Cash App fake contact number scam steals thousands of dollars from
users
ABC News, By Samantha Chatman, Friday, November 20, 2020
- Omaha family falls victim to new
cash app scam, warns others -
WOWT 6 News Live at 10, By Mike McKnight, Published: Dec. 7, 2021 at 6:51 PM EST
OMAHA, Neb. (WOWT)
- One Omaha family warns others of a very costly scam that tricks you into one simple click and opens the door to your bank account.
There are several websites that focus on reports of scam phone calls.
The links below go to pages on these other websites were you can read reports
about the scams associated with this phone number (855-687-1444, claiming This is Microsoft. This call is to inform you that your Microsoft license key has expired):
Related Scams
There are a number of common telephone scams, such as:
and some new and as yet, uncommon scams.
Information About Specific Phone numbers
There are several websites that focus on reports of scam phone calls. See
these:
For a comprehensive list of national and international agencies to report scams, see this page.