Consumer Rights: Know Your Rights!

Know Your Rights as a Consumer

Knowing your Consumer Rights, those established by Federal or State laws and regulations is important when you have an issue with a product or service. Also see this page about common mistakes consumers make in using their Rights.

Arrest Rights

• Fair Debt Collection Act

Consumer purchases

• 3-Day Cooling Off Rule

Credit Cards

• Credit card consumer Rights
• Consumer Credit Rights

Debt Collection Rights

• Consumer Rights in Debt Collection
• What may a debt collector NOT say or do?
•  Fair Debt Collection Act.

Funeral Rights

• Paying Final Respects: Your Rights When Buying Funeral Goods and ServicesAn abbreviated version of "Funerals: A Consumer Guide." Explains the Funeral Rule in brief. 8.5"x11", 6 pages.

 Healthcare Consumer Rights

• Your Patient Rights - Fully Insured Employer Group Plan Brochure (PDF)
• Your Patient Rights - Individually Purchased Plan Brochure (PDF)
• Your Patient Rights - Managed Care Plan Brochure (PDF)
• Your Patient Rights - Self-Insured Employer Plan Brochure (PDF)

Shopping Rights

• Cooling Off Rule [PDF] - Explains your three-business-day right to cancel purchases
• How to Right a Wrong [PDF] [en espa'ol] - Explains your rights when it comes to mail and telephone order shopping, unordered merchandise, and door-to-door sales. Also tells you how to write an effective complaint letter, and lists some resources for additional help. 8.5"x11", 4 pages.

Telemarketing Consumer Rights

• 900 Numbers: FTC Rule Helps Consumers [PDF] - Explains your rights under the 900 Number Rule,

Warranties

• Warranties [PDF] - Explains that federal law requires that warranties be available for you to read before you buy, even when you're shopping by catalog or on the Internet. 8.5"x11", 4 pages.

Weight loss Rights

• Health Spas: Exercise Your Rights [PDF]